mitra77 Platform Privacy Notice

This page describes what we collect when you use mitra77 and how we keep that data protected. We at mitra77 take your privacy seriously—every piece of information you share with us, from your email address to your payment details, is encrypted and stored securely on our servers.

Our platform operates in supported jurisdictions where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or any of our other payment methods, or place a wager on Liga 1, Champions League, or our live-dealer tables, you are trusting us with personal data. We explain here exactly what we collect, why we need it, and who may access it.

Our commitment is transparency. You have the right to know what data mitra77 holds about you, to request corrections, and to understand how we use your information. This notice sets out those rights and our obligations under applicable data protection law.

What We Collect

We collect data in three categories: account registration, transaction history, and behavioural analytics.

Account registration: When you sign up on mitra77, we ask for your full name, email address, phone number, date of birth, and residential address. We also collect a government-issued ID (passport, national ID card, or driver's licence) as part of our Know Your Customer (KYC) verification process. This is a legal requirement in most jurisdictions where we operate, including Jakarta, Surabaya, Bandung, and Medan.

Transaction data: Every time you deposit funds, withdraw winnings, or place a wager, we log the transaction. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the timestamp, and the outcome. We retain this data for at least seven years to comply with anti-money-laundering regulations.

Behavioural data: We track which games you play, how long you spend on each session, and which markets you view (football leagues, live tables, slots, esports). We use cookies and similar tracking technologies to understand user patterns and improve our platform. This data helps us detect fraud and unusual account activity.

Data location: Our servers may sit outside your jurisdiction. We use data centres in Southeast Asia and Europe. By using mitra77, you consent to your data being transferred and stored in these locations.

How We Use Your Data

We use your information for five main purposes:

Account verification and compliance: We verify your identity to prevent fraud, money laundering, and underage access. This is a legal obligation.
Payment processing: Your payment details are shared with our payment processors to complete deposits and withdrawals. We never store your full card number or bank credentials on our servers.
Customer support: We use your contact information to respond to queries, resolve disputes, and send account notifications.
Platform improvement: We analyse behavioural data to improve game performance, fix bugs, and enhance user experience.
Legal and regulatory compliance: We may disclose your data to tax authorities, law enforcement, or financial regulators if required by law.

We do not sell your personal data to third parties for marketing purposes. We do not share your data with advertisers or data brokers.

Your Rights and Our Commitments

Under applicable data protection law, you have the right to access, correct, and delete your personal data. You can request a copy of all information mitra77 holds about you by contacting our support team. We will respond within 30 days.

You also have the right to object to certain types of data processing—for example, if you do not wish to receive promotional emails, you can opt out at any time. Your withdrawal of consent will not affect the lawfulness of processing before you withdrew it.

Our mitra77 platform uses cookies to remember your login session, language preference, and betting history. Most browsers allow you to disable cookies, but doing so may limit your ability to use certain features. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year).

Two-factor authentication protects your account

We strongly recommend enabling two-factor authentication (2FA) on your mitra77 account. This adds a second layer of security when you log in or withdraw funds.

We retain your data for as long as your account is active, plus a retention period of seven years after closure for regulatory compliance. If you request account deletion, we will remove your personal data within 90 days, except where we are legally required to retain it (for example, for tax or anti-fraud purposes).

Our mitra77 service is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not knowingly collect data from users in jurisdictions where our service is prohibited.

If you have questions about this privacy notice or wish to exercise your rights, contact our support team at [email protected]We aim to respond to all data subject requests within 30 days. For legal or compliance enquiries, you may also reach our data protection officer through the same channel.

Last updated: April 2024. We may update this notice from time to time. Continued use of mitra77 after changes are posted constitutes your acceptance of the updated terms.